Who we are
Last updated: 2025
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website seoski-turizam.rs or contact Odmaralište Feniks, Kosjerić for accommodation inquiries or reservations.
By using our website, you agree to the terms described in this Privacy Policy.
Data We Collect
We may collect the following types of personal data:
1.1 Information you provide directly
- Name and surname
- Email address
- Phone number
- Details related to your inquiry or reservation
- Number of guests, dates of stay, and preferences
- Information sent via contact forms or email
1.2 Automatically collected data (analytics)
When you visit our website, we may collect:
- IP address (anonymized when required by law)
- Browser type and version
- Device type
- Pages you visit
- Time spent on our site
- Referring websites
This data is collected through Google Analytics 4, according to GDPR standards and Google Consent Mode.
1.3 Cookies
Our website uses necessary and optional cookies.
Details about cookies are described in our Cookie Policy.
How We Use Your Data
We use your data for the following purposes:
- To answer your inquiries and provide reservation information
- To manage and confirm accommodation bookings
- To improve our website and user experience
- To analyze website performance and traffic
- To ensure compliance with legal regulations
- To maintain security and prevent abuse
We do not sell your personal data to third parties.
Legal Basis for Data Processing
Depending on the situation, we process your data based on:
Legitimate interest (website security, fraud prevention)
Your consent (e.g., Analytics cookies)
Contract necessity (processing reservations and inquiries)
Legal obligation (tax or invoice data)
How We Share Your Data
We may share your data only with trusted partners:
- Website hosting provider (Vimmex hosting)
- Email service provider
- Google (Analytics data, anonymized and consent-based)
These providers process data strictly according to GDPR requirements.
We never share your data with advertisers or unauthorized parties.
Data Retention
We keep your personal data only for as long as necessary:
- Reservation and inquiry data: up to 12 months
- Legal or invoicing data: according to local Serbian law
- Analytics data: according to Google Analytics retention settings
After this period, data is securely deleted.
Your Rights Under GDPR
You have the right to:
- Request access to your personal data
- Correct inaccurate information
- Request deletion (“right to be forgotten”)
- Withdraw consent at any time
- Request restriction of processing
- Request a copy of your data (data portability)
- File a complaint to a competent authority
To exercise your rights, contact us at the email below.
Data Security
We take all reasonable measures to protect your data:
- Secure hosting environment
- Encrypted data transmission (HTTPS)
- Limited access to authorized staff only
- Regular security monitoring
However, no system is 100% secure, and we cannot guarantee absolute protection.
Links to Other Websites
Our website may contain links to external websites (e.g., Google Maps, YouTube, booking platforms).
We are not responsible for their privacy practices.
We recommend reviewing their privacy policies.
Children’s Privacy
Our website is not intended for children under the age of 16, and we do not knowingly collect data from minors.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will always be available on this page.
Contact Information
If you have any questions regarding this Privacy Policy or wish to exercise your rights, contact us:
📍 Odmaralište Feniks
Kosjerić, Serbia
📧 Email: seoskiturizamfeniks@gmail.rs
🌐 Website: https://www.seoski-turizam.rs